Harbage Consulting specializes in developing and implementing robust engagement and outreach strategies for our clients. We:
Since 2011, Harbage Consulting has provided outreach, stakeholder engagement, and communications support to the California Department of Health Care Services (DHCS) for the Coordinated Care Initiative (CCI).
The CCI aims to coordinate and improve health care for people dually-eligible for both Medi-Cal (California’s Medicaid program) and Medicare. We work to ensure that providers and beneficiaries have accurate and actionable information so they can successfully navigate the complexities associated with health care decision-making. In leading this project, Harbage Consulting:
For more information about our CCI work, read our CCI Case Study.
Since 2016, Harbage Consulting has been working with DHCS and the Medi-Cal managed care plans (MCPs) to develop and implement a comprehensive engagement, education, and communications strategy for the state’s Health Homes Program (HHP) for Medicaid beneficiaries.
Our strategy focuses on developing and tailoring messaging and materials to specific stakeholder audiences – including MCPs, health care providers, Medi-Cal beneficiaries, and community-based organizations. Some of the materials we have developed include:
In 2015, Harbage Consulting assisted the Washington State Health Care Authority with refining their messaging and stakeholder engagement strategy for the Healthier Washington Initiative as the state worked to merge its Medicaid section 1115 delivery system reform waiver proposal with its State Innovation Model (SIM) grant work. Our team:
In 2017, Harbage Consulting developed a community engagement strategy for the County of San Diego Health and Human Services Agency Behavioral Health Services (BHS). The goal of this engagement was to assess the impact of BHS services from the perspective of consumers, providers, and stakeholders to inform county planning and budgetary processes.
Harbage Consulting conducted two in-person community forums, one community tele-town hall, four population-specific focus groups, and one frontline worker tele-town hall. We collected feedback from nearly 400 San Diegans, including consumers, caregivers, providers, justice partners, frontline staff, community members, and other stakeholders. The results were provided to the county through a comprehensive report in the fall of 2017.
In 2017, Harbage Consulting worked closely with the California Mental Health Planning Council (CMHPC) to help them update their landmark 2003 Mental Health Master Plan. Composed of consumers and family members, the CMHPC serves as an advisory body to state and local governments on mental health services in California. Harbage Consulting worked with CMHPA to:
CMHPC will use the final report to prioritize its future goals and objectives, reflecting the changes in the mental health delivery and financing system.